The NICU shall have a clearly identified entrance and reception
area for families. Families shall have immediate and direct contact
with staff when they arrive at this entrance and reception area.
Interpretation: The design of this area should
contribute to positive first impressions for families and foster the
concept that families are important members of their infant's health
care team, not visitors. Facilitating contact with staff will also
enhance security for infants in the NICU.
This area should have lockable storage facilities for families'
personal belongings (unless provided elsewhere), and may also
include a handwashing and gowning