605 IT Contract Management
Summary
Organisations across Australia are increasingly moving
towards external service providers for the provision of IT services. As a
result, contract management is becoming one of the core activities of overall IT
management. With 97% of Australian organisations outsourcing at least some
aspect of their IT services and nearly 30% of the IT budget on average, contract
planning and management has become one of the core competencies of any IT
responsibility.
The changing nature of contracting means that the managing responsibility
transcends the traditional, more administrative role. To manage today’s
contracts, a direct role must be played at a strategic and operational level to
ensure value for money is achieved and risks are minimised.
This hands-on training course will deliver the key framework for planning and
managing IT contracts from design through to disengagement. The course consists
of three intensive days of pragmatic methods comprising numerous interactive
exercises, case studies and a role playing session, designed to assist you
determine the best and most effective contracting techniques for your
organisation. You will be split into small groups with similar IT expertise
areas to ensure you have the maximum opportunity to have your individual
questions and needs addressed. The training has been written and will be
presented by Joe Caruso. Joe is a Director of The Cullen Group (www.cullengroup.com.au),
an organisation that provides expert outsourcing, SLA and Contract Management
advice for all aspects of the sourcing and contracting lifecycle.
Course Content
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The Role of Contracts in the Commercial Environment
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Contract Fundamentals
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Drafting the Contract
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Key Schedule - Price
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Key Schedule - SLA
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Planning the Contracting Lifecycle - Architect
Phase, Engagement Phase, Governance Phase
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Lifecycle Skills
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Writing Contract Specifications
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Completing the Contract
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Contract Conclusion
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Next Generation Planning
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Planning the Contract Management Function
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Contract Operations
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Problem Management & Resolution
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Core Skill #1: Relationship Management
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Core Skill #2: Communication
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Core Skill #3: Negotiation
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Applying Best Practices to your Organisation
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