Business Objects failing to load - troubleshoot and fix error messages
Are you having trouble getting Business Objects to load properly on your browser? This page will assist you in taking the appropriate steps to fix the problem so you can get back to accessing your report.
Table of Contents
- Identify the Problem
- Continued Problems Accessing Reports
- Open an Assyst Case
Identity the Problem
- If your page is partially loaded, improperly formatted (incomplete pictures, content located in the wrong places, etc) or doesn't allow interactivity between the user and the page
- Clear Browser Cache
- Google Chrome
- Internet Explorer (Recommended Browser)
- Mozilla Firefox
- Java Cache Cleanup
- Still unable to access or run Business Objects Report from insideND
- Determine what Java version you are running
- Determine Internet Explorer version
- If none of these solution works, proceed by doing the following:
Clear Browser Cache
Google Chrome
Perform the following steps:
- Go to Delete Browsing History (Ctrl + Shift + Delete)
- Set Obliterate the following items from: The beginning of time
- Selete at least the following checkboxes:
- Clear browsing history
- Clear download history
- Detect cookies and other site and plug-in data
- Empty the cache
- Clear data from hosted apps
- Restart Browser
Internet Explorer
Perform the following steps:
- Go to Delete Browsing History (Ctrl + Shift + Delete)
- De-select Preserver Favorites Website Data
- Select at least the following:
- Temporary Internet Files and Website Files
- Cookies and Website Data
- History
- Restart Browser
Mozilla Firefox
Perform the following steps:
- Go to Delete Browsing History (Ctrl + Shift + Delete)
- Set Time range to clear: The beginning of time
- Select at least the following:
- Browsing & Download History
- Form & Search History
- Cookies
- Cache
- Active Logins
- Restart Browser
Java Cache Cleanup
Perform the following steps:
- Enter Configure Java on Windows Start menu and select
- Opens Java Control Panel on your computer
- Click on the Settings button on the General tab
- A pop-up with the title Temporary Files Settings will come up
- Click on the Delete Files... button
- Selet all the checkboxes and click OK
Issues with Java Version
Determine Java Version
Perform the following steps:
- Launch Windows Start menu
- Click on Programs
- Find the Java Program
- Expand/Open Java Folder
- Click About Java to see your Java version
Apply Java 7 Update 53 Fix
Perform the following steps: (Only do this if you have this version or a newer version of Java)
- Enter Configure Java on Windows Start menu and select
- Opens Java Control Panel on your computer
- Click on the Edit Site List button on the Security tab
- Click the Add button in the Exception Site List window
- Click n the empty field under the Location field
- Enter the following url: https://boe-prod.cc.nd.edu
- Click OK to save
- Click Continue on the Security Warning dialog
Issues with Internet Explorer
Determine Internet Explorer Version
Perform the following steps:
- Select the Gear Icon on the upper right hand corner of the browser
- Select About Internet Explorer
- Internet Explorer Version will be listed on pop up
Apply Internet Explorer 11 Fix
Perform the following steps: (Only do this if you have IE 11)
- Go to the insideND homepage
- Select the Gear Icon on the upper right hand corner of the browser
- Select Compatibility View Settings
- Click on Add button
- Added to the site's list should be nd.edu
Open an Assyst Case
Click here to open a new Assyst Case: Open a New Case